Return & Refund Policy

Return & Refund Policy – GlamRush Beauty

At GlamRush Beauty, your satisfaction is our top priority. If you’re not completely in love with your purchase, we’re here to help with a smooth and easy return process.

1. Eligibility for Returns

To be eligible for a return, your item must:

Be unused, unopened, and in its original packaging
Be returned within 14 days of delivery
Include a valid proof of purchase or order number

Due to hygiene and safety reasons, used or opened beauty/skincare products cannot be returned unless they arrived damaged or defective.

2. Non-Returnable Items

We do not accept returns on:

Opened or used items
Gift cards or promotional items
Sale or clearance products marked as Final Sale
Personal care tools (e.g., brushes, rollers) once used

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery with your order number and a photo of the product. We’ll make it right — either by replacing the item or issuing a refund.

4. Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We currently do not offer direct exchanges. If you want a different item, please return the original (if eligible) and place a new order.

6. Return Shipping

Customers are responsible for return shipping costs unless the item was incorrect or defective. We recommend using a trackable shipping method, as we’re not responsible for lost return packages.

7. How to Start a Return

Email us with your order number and reason for return.
We’ll confirm eligibility and provide return instructions.
Pack your item securely and send it back using the provided instructions.

We’re here to help — always.
If you have any questions about your order or this policy, feel free to reach out